DELIVERY AND RETURNS

Visit our store in Cluj-Napoca: Boulevard 21 Decembrie 1989 no. 17 (between the Orange store and Sora Shopping Center) from Monday to Friday between 11:00 and 19:00. Orders placed online can be picked up from here without delivery fees. Accepted payment methods are cash and bank card. 

CLUJ-NAPOCA:
– Orders over 600 LEI: FREE delivery by fast courier

– Orders under 600 LEI: delivery fee 22 LEI by us

IN THE COUNTRY 

– Orders over 800 LEI: FREE delivery by fast courier
– Orders below 800 LEI: delivery fee 30 LEI by fast courier

Delivery time 

 Orders placed before 12.00 will reach you in 24 working hours*. Orders received after 12:00 are processed the next day, and the home delivery deadline is extended by another 24 working hours. Of course, to the extent that time allows, we make efforts to ship on the same day and part of the orders arrived after 12 o’clock, but we cannot guarantee this. At the time of shipment, you will receive an automatic notification by e-mail. 

*The 24-hour period is valid for products in stock at the time of order processing and is guaranteed only to the extent of the contractual obligations assumed by the courier company. The term runs from the moment of confirmation of dispatch of the order. For hard-to-reach localities, located outside the usual courier delivery area, we do NOT charge additional fees, but the delivery term can be extended in some cases by 24-48 hours. 

Parcel damage during transport 
In spite of correct and rigorous packaging, to prevent incidents during the handling and delivery of parcels, situations may occur in which the integrity of the parcels is affected. 

IMPORTANT! 

If you receive the parcel by fast courier and you notice a damage to the packaging, please refuse the parcel and ask the agent to draw up a report! It is the only way in which compensation can be requested from the courier company for the damage to the parcels during transport. Subsequent complaints are not accepted by courier companies!

RETURN POLICY

According to GEO no. 34/2014, the consumer has the right to withdraw from the distance contract, by notifying in writing, by e-mail, to the address office@ambapikin-eurofaricanshop.ro or by post, that he renounces the purchase, without penalties and without invoking a reason , within 14 working days of receiving the product.

• Perishable products cannot be returned.
• If you are dissatisfied with the non-perishable products (handmade products) ordered, you can return them within 10 working days from the date of receipt. For this procedure, please contact us by phone or in writing. Parcels that are returned without notifying us in advance will be refused!
• The only condition is that the product is in the same condition in which it was delivered (including the original packaging and accompanying documents). In a maximum of 15 days from the date of return, you will receive the value of the order. All transport costs (return) of the products will be borne by the customer,
even if the order benefited from free promotional delivery.
• The return of products is subject to ordinance no. 130 of 31.09.2000 approved and supplemented by law no. 51 21.01.2003 regarding the regime of distance contracts. According to the mentioned legislation, the Consumer (a consumer is any natural person or group of natural persons constituted in associations, who buy, acquire, use or consume products or services outside of their professional activity) has the right to notify the trader in writing that they give up the purchase,
without penalties and without citing a reason, within 10 working days after receiving the product. The product can only be returned if it is in perfect condition, including the packaging, that is, they must not show any signs of wear or use.

• The return of products is subject to this law only for products delivered to customers via Rapid Courier. Orders that have been picked up from our headquarters or delivered by our company directly to customers through our own staff, are not considered distance commerce, as they can be viewed, checked and accepted personally, which is why they are considered appropriate to the purpose and needs of the customer.
• According to ordinance no. 130 / 2000, Cap. 1, Art 2, letter a), distance contract means the contract for the supply of products or services concluded between a merchant and a consumer (according to the law, a consumer is any natural person or group of natural persons constituted in associations, which buy, acquire, use or consume products or services outside of their professional activity), within a sales system organized by the trader, who exclusively uses, before and at the conclusion of this contract, one or more remote communication
techniques .